Shipping and Returns Policy
Last updated: 11/08/2026
This Shipping and Returns Policy applies to orders placed on www.hommeliness.co.uk ("we," "us," or "our") for delivery within the United Kingdom. It should be read alongside our [Terms and Conditions] and [Privacy Policy]. Nothing in this policy affects your statutory rights as a consumer.
1. Shipping
1.1 Delivery Areas
We currently deliver to addresses within mainland of the United Kingdom.
1.2 Free Shipping
We offer free standard shipping on all UK orders, with no minimum spend required. No other delivery options are currently available.
1.3 Order Processing
Orders are typically processed and dispatched within 1–2 working days. Orders placed on weekends/bank holidays will be processed the next working day. You will receive a dispatch confirmation email once your order has shipped, including tracking information where available.
1.4 Delivery Times
Once dispatched, orders typically arrive within 1–3 working days. Delivery estimates are provided in good faith but are not guaranteed and may be affected by high demand periods (e.g., sales, Christmas), weather, or courier delays outside our control.
1.5 Failed or Missed Deliveries
If you are not available to receive your delivery, our courier will typically leave a card with instructions for redelivery or collection from a local depot. Please follow the courier's instructions promptly, as unclaimed parcels may be returned to us after a set period, and you may be liable for the cost of reshipping.
1.6 Incorrect Delivery Address
Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by you. If you notice an error, contact us at support@hommeliness.co.uk as soon as possible — we cannot guarantee a change once an order has been dispatched.
1.7 Risk and Ownership
Risk in the goods passes to you upon delivery. Ownership passes to you once we have received payment in full.
2. Returns
2.1 Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
- To cancel, notify us by clear statement (email to support@hommeliness.co.uk, or via our Contact Form) within 14 days of receiving your order. We will provide instruction to return the product to us.
- You then have 14 further days to return the goods to us once you've told us you're cancelling.
- We will refund the full price paid within 14 days of receiving the goods back (or evidence of postage, if earlier). We may reduce the refund to reflect any loss in value caused by unnecessary handling.
- Return postage is at your own cost unless the item is faulty or we have stated otherwise.
This right does not apply to:
- Personalised or made-to-order items
- Sealed goods not suitable for return for health/hygiene reasons once unsealed (e.g., cosmetics, pierced jewellery, underwear)
- Perishable goods
- Sealed audio, video, or software once unsealed
- Digital content once download/streaming has begun with your consent
2.2 Change-of-Mind Returns (Extended Policy)
In addition to your statutory rights above, we offer an extended returns window of 30 days from the date of delivery for a change of mind, provided that:
- The item is unused, unworn, and in its original condition with tags/packaging intact
- You have proof of purchase (order confirmation or receipt)
- The item is not listed as final sale or non-returnable on the product page
This is a goodwill policy offered in addition to, and does not replace, your statutory cancellation rights above.
2.3 How to Return an Item
1. Start your return via Contact Form or by emailing support@hommeliness.co.uk with your order number.
2. Pack the item securely in its original packaging where possible, including any accessories or documentation.
3. Attach the returns label provided (if applicable) and send it back to us using a tracked service.
4. Keep your proof of postage until your refund has been processed.
2.4 Refunds
- Refunds are issued to your original payment method.
- Once we receive and inspect your return, refunds are processed within 7 days, and typically appear in your account within 3–5 additional working days depending on your payment provider.
- Return postage costs are non-refundable unless the item was faulty, damaged, or incorrect.
2.5 Faulty, Damaged, or Incorrect Items
Under the **Consumer Rights Act 2015**, goods must be of satisfactory quality, fit for purpose, and as described.
- Within 30 days of delivery: you are entitled to a full refund for faulty, damaged, or misdescribed items.
- After 30 days, up to 6 months: you are entitled to a free repair or replacement in the first instance; if this isn't possible or fails, you may be entitled to a refund or price reduction.
- After 6 months: you may still be entitled to a repair, replacement, or refund, though you may need to show the fault was present at delivery.
If you receive a faulty, damaged, or incorrect item, contact us at support@hommeliness.co.uk within a reasonable time, with your order number and photos of the issue where possible. We will cover return postage costs for faulty, damaged, or incorrect items and arrange a replacement or refund.
2.6 Non-Returnable Items
The following items cannot be returned unless faulty:
- Personalised or bespoke products
- Perishable goods (e.g., food, plants, flowers)
- Sealed items unsealed after delivery for hygiene/safety reasons (e.g., cosmetics, earrings, underwear)
- Gift cards and downloadable digital products
- Items marked as "Final Sale" or "Non-Returnable" on the product page
2.7 Gifts
If an item was purchased as a gift and shipped directly to you, you can return it for a gift card/store credit or refund to the original purchaser, depending on our processing capability. Contact [SUPPORT EMAIL] with the order details to arrange this.
3. Contact Us
If you have any questions about shipping or returns, please contact us via Contact Form or by email support@hommeliness.co.uk.