Last updated: 11/08/2026
Please read these Terms and Conditions ("Terms") carefully before using www.hommeliness.co.uk (the "Site"), operated by sole trader Ales Vesely ("we," "us," or "our"). By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
These Terms apply to consumers using the Site from the United Kingdom. Nothing in these Terms affects your statutory rights as a consumer under UK law.
1. About Us
- Trading name:Hommeliness
- Registered office address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
- Contact email: support@hommeliness.co.uk
2. Eligibility
By using this Site, you confirm that you are at least 18 years old and legally capable of entering into a binding contract, or that you are using the Site under the supervision of a parent or legal guardian.
3. Account Registration
- You may need to create an account to place orders. You agree to provide accurate, current, and complete information and to keep it updated.
- You are responsible for keeping your account credentials confidential and for all activity under your account.
- We may suspend or terminate accounts that provide false information or breach these Terms.
4. Products and Pricing
- We take reasonable care to ensure product descriptions, images, and prices are accurate, but we do not guarantee that all content is complete or error-free.
- All prices are shown in pounds sterling (£) and, where applicable, are inclusive of UK VAT at the prevailing rate. Prices exclude delivery charges unless stated otherwise.
- If we discover a pricing or description error after you have placed an order, we will contact you to confirm whether you wish to continue at the correct price, or you may cancel the order for a full refund.
- Product availability is not guaranteed and may change without notice.
5. Orders and Acceptance
- Placing an order constitutes an offer to purchase, which we may accept or decline.
- We may refuse or cancel an order due to product unavailability, pricing or description errors, suspected fraud, or breach of these Terms.
- An order confirmation email confirms receipt of your order but does not constitute acceptance. A binding contract is formed only when we send you a dispatch confirmation.
6. Payment
- We accept the payment methods listed at checkout (e.g., credit/debit cards, [PAYMENT PROVIDERS]).
- By submitting payment details, you confirm you are authorised to use the chosen payment method.
- Payments are processed securely by third-party payment providers; we do not store full card details on our systems.
- We reserve the right to decline or cancel orders where fraud is suspected.
7. Delivery
- Estimated delivery times are shown at checkout and are approximate, not guaranteed.
- Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once we have received payment in full.
- If delivery is delayed due to an event outside our control, we will let you know as soon as possible and take steps to minimise the delay.
- If nobody is available to receive delivery, please follow the courier's instructions for collection or rescheduling.
8. Your Right to Cancel (14-Day Cooling-Off Period)
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer buying online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
Please see our Shipping and Returns policy for more details.
9. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is owned by or licensed to Hommeliness and is protected by UK and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
10. Acceptable Use
When using the Site, you agree not to:
- Use the Site for any unlawful purpose or in breach of these Terms
- Attempt to gain unauthorised access to our systems or another user's account
- Upload or transmit viruses, malware, or other harmful code
- Engage in fraudulent activity, including using stolen payment details
- Scrape, reverse-engineer, or interfere with the operation of the Site
- Post false, misleading, defamatory, or infringing content (e.g., in product reviews)
We may suspend or terminate access for users who breach this section.
11. User-Generated Content
If the Site allows you to submit reviews or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content in connection with our business. You confirm that any content you submit does not infringe any third party's rights and complies with applicable law.
12. Promotions and Discount Codes
- Promotional offers and discount codes are subject to specific terms, including expiry dates, minimum spend, or product exclusions.
- We may amend or withdraw promotions at any time without notice.
- Discount codes are non-transferable, cannot be exchanged for cash, and cannot be combined unless expressly stated.
13. Our Liability to You
- If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for any loss or damage that is not foreseeable.
- We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for breach of your statutory rights regarding the quality of goods (including under the Consumer Rights Act 2015).
- We are not liable for business losses. If you use the Site for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
14. Third-Party Links
The Site may contain links to third-party websites. We do not control and are not responsible for the content or practices of any third-party sites.
15. Privacy and Cookies
Your personal data is processed in accordance with our Privacy Policy, in compliance with the UK GDPR and the Data Protection Act 2018. Our use of cookies is described in our Cookies policy.
16. Termination
We may suspend or terminate your access to the Site or your account where you breach these Terms or engage in conduct harmful to us or other users.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in relation to these Terms in the courts of the part of the UK in which you live. If you live in Scotland or Northern Ireland, equivalent local consumer protection rights apply.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or the law. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. Changes will not affect orders placed before the update.
19. Severability
If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.
20. Contact Us
If you have any questions about these Terms, please contact us at support@hommeliness.co.uk.